Free sample below. Copy, fill in the [brackets], post. Want the full set of 50 (drafted for 1-5 star reviews, tough situations included)? Email austinjohn3129@gmail.com.
Replace [brackets]. Reply within 48 hours. Only reply to real reviews.
1. Thank you, [Name]! It was a pleasure helping with [job]. We appreciate you taking the time to share this. See you next time, [Owner], [Business]
2. [Name], this made our day. Thanks for trusting us with [job]. If you ever need anything, call [phone].
3. Thanks for the kind words, [Name]! I'll pass them to [Tech], who did the work.
4. Thanks for the feedback, [Name]. Glad [good part]. Sorry about [issue]; we're working on it. Please call me at [phone] so I can make it right.
5. We appreciate the honest review, [Name]. [Issue] isn't our standard. I'd like to learn more, so please reach out at [email].
6. [Name], I'm sorry your experience fell short. This isn't how we want to treat customers. Please call me directly at [phone] so we can fix it.
7. Thank you for telling us, [Name]. We looked into [job date] and want to resolve it. Contact [email] with your details.
8. We take this seriously, [Name]. I'd like to hear your side and make it right. [Owner], [phone].
9. (Review doesn't match a customer) We can't find a record of this visit. Please contact us at [phone] so we can look into it.
10. (Late reply) Sorry for the slow reply, [Name]. Thanks for your feedback, and we've [fix]. We'd welcome a chance to earn another try.
Full pack (40 replies) draft; pricing and contact to be added once published.
Replace [brackets]. Reply within 48 hours. Only reply to real reviews. Never offer money for changed reviews.
11. Thank you, [Name]! Fast, clean work is what we aim for, and it's great to hear it showed. - [Owner]
12. [Name], thanks for mentioning [Tech] by name. We'll make sure they see this.
13. Thank you for choosing us for an emergency call, [Name]. Glad we could get there quickly. Stay safe, and call anytime.
14. We love hearing that the price felt fair, [Name]. We quote up front so there are no surprises.
15. Thanks for being a repeat customer, [Name]. Your trust means a lot to our team.
16. [Name], thanks for the referral mention! Neighbors recommending us is the best compliment.
17. Thanks for the 5 stars, [Name]. If anything comes up with [job], call [phone] and we'll take care of it.
18. Thank you, [Name]! We're glad [good part]. We'd like to earn the fifth star, so tell us what we could do better: [email].
19. Thanks for the review, [Name]. Sorry about the wait; we're adjusting our scheduling. Glad the work itself met your expectations.
20. Thanks for being straightforward, [Name]. We're glad [good part] and sorry [issue]. Call [phone] and I'll personally follow up.
21. [Name], your feedback helps us improve. Could you share more by email at [email]? We want to get this right.
22. [Name], we're sorry we missed the mark on [issue]. Please contact me at [phone] so I can understand what happened.
23. Thank you for the honest review. A [issue] like that shouldn't happen. We're reviewing it with the team and would like to make it right.
24. (Late/no-show) We're sorry we weren't there when promised, [Name]. That's on us. Please call [phone] so we can reschedule right away.
25. (Price complaint) [Name], we understand price matters. We'd be glad to walk through the estimate with you. Please call [phone].
26. (Quality of work) [Name], we're sorry the work didn't meet your expectations. We stand behind our work. Call [phone] to schedule a re-inspection.
27. (Rude staff) This isn't the way we expect anyone on our team to treat a customer, [Name]. Please contact me at [phone]; I'll look into it personally.
28. (Billing dispute) [Name], we'd like to review your invoice with you. Please contact [email] with your invoice number.
29. (Damage claim) We're sorry to hear this, [Name]. Please send photos and your details to [email] so we can review it promptly.
30. (Warranty issue) [Name], this should be covered under our [X]-day warranty. Please call [phone] and we'll get someone out.
31. (Suspected fake or competitor) We take every review seriously but can't match this to a customer. Please contact [phone] so we can look into it.
32. (Review about a different business) Hi, this may have been meant for a different company. We're [Business] in [Town]. Thanks for checking.
33. (Unfair or abusive review) We're sorry you feel this way. We'd welcome a conversation: [phone]. (Flag reviews that break Google's policies via Google Business Profile.)
34. (Customer updated review upward) Thank you for giving us the chance to make it right, [Name]. We appreciate the update.
35. (Customer didn't hire you, only called) Thanks for your feedback, [Name]. We're sorry we couldn't fit your schedule. Please keep us in mind next time.
36. (Busy season) Thank you for your patience during our busy season, [Name]. We're glad we got to you.
37. (Holiday) Thank you, [Name], and happy holidays from all of us at [Business].
38. (Review with photos) Thank you for sharing the photos, [Name]! The [job] turned out great.
39. (Review mentions a specific employee) [Name], thank you. We'll share your kind words with [Tech]; they'll be thrilled.
40. (Ask for a review, for follow-up texts) Hi [Name], thanks for choosing [Business]. If you were happy with the work, would you leave a quick review? [link]. Honest feedback of any kind helps.